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Terms & Conditions

Effective Date: November 2, 2023

 

These Terms constitute a legally binding agreement between Mai’Love Jones, LLC, located at 3400 Cottage Way, Ste G2 #7670, Sacramento, California 95825, representing itself and its subsidiaries and affiliates ("Mai’Love Jones," "us," "our," and "we"), and you. If applicable, these Terms also apply to the entity or person on whose behalf you are entering into this agreement ("your").

 

PLEASE READ THESE TERMS ("Terms") CAREFULLY. BY CLICKING THE BOX AND/OR USING THIS WEBSITE, MAILOVEJONES.COM ("Website"), YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT CLICK THE BOX OR ACCESS THIS WEBSITE OR PLACE AN ORDER.

 

We recommend printing or downloading and saving a copy of these Terms for your records. As we may update them periodically, it's essential to keep a record of any future versions. You can download a printable copy of these Terms here.

 

IMPORTANT NOTE:

Please pay particular attention to the sections titled “RIGHT TO CANCEL; NO RETURNS; REFUNDS,” “PRICE AND PAYMENT,” “ARBITRATION,” “EXCLUSIONS AND LIMITATIONS OF LIABILITY,” “INDEMNIFICATION,” AND “DISCLAIMERS.” These provisions have a significant impact on liability and dispute resolution, including arbitration without the right to a jury trial. If you are a California resident, review the “Additional Disclosures for California Residents” section of our Privacy Policy for information on your rights under the California Consumer Privacy Act (“CCPA”).

 

If, for any reason, you do not agree to these Terms or do not wish to be bound by them, refrain from accessing or using our Website.

 

1. OUR DETAILS:

 

Mai’Love Jones, LLC operates the Website and conducts the sale of goods and services.

Mai’Love Jones, LLC is a California limited liability company.

Our address is 3400 Cottage Way, Ste G2 #7670, Sacramento, California 95825.

 

2. YOUR RESPONSIBILITY FOR OTHERS WHO ACCESS OUR WEBSITE USING YOUR DEVICE

 

You must ensure that any persons who access our Website on your computer(s) or device(s), or who are permitted or able to access our Website on your computer(s) or device(s) are aware of these Terms and all other documentation referred to in them, and that such persons also agree to be bound by and comply with these Terms. If for any reason whatsoever, such persons do not agree to these Terms or do not wish to be bound by them, they must not access or use our Website, and you must not permit them to do so.

 

3. OTHER DOCUMENTS GOVERNING YOUR USE OF OUR WEBSITE

 

We provide this Website to you subject to these Terms as well as:

 

Our Privacy Policy: You acknowledge that all information you provide through this Website or otherwise, including, but not limited to, through the use of any interactive features on the Website and Account registration, is governed by our Privacy Policy, and you consent to all actions we take with respect to your information consistent with our Privacy Policy. It sets out the types of information we collect, the reasons we collect it, how we use it, where we may pass it on to any third parties, in what circumstances and for what reasons, and any other relevant information relating to our use and/or processing of your information and your rights in relation to your information.

Our Cookies Policy: Our cookies policy governs our use of cookies and similar technologies on our Website. It sets out the types of cookies we use, the purposes for which we use them, the circumstances in which we may place cookies on your computer, device or browser, and other relevant information relating to cookies, such as how to change your browser preferences and settings to accept or reject cookies.

 

4. CHANGES TO THESE TERMS

 

We reserve the right to update these Terms from time to time in our sole discretion. All changes are effective immediately when we post them and apply to all access and use of the Website and/or all purchases of any good or service thereafter.

 

If you use the Website or make a purchase after we post a revised version of these Terms, your use/purchase will be governed by the revised Terms. You can find out whether these Terms have been revised since your last visit to this Website by looking at the effective date at the top of these terms.

 

You must check these Terms each time you access our Website to ensure that you are aware of the terms that apply to you at that time.

 

5. YOUR ACCOUNT DETAILS

 

Access to and use of certain functionalities and features of the Website may require you to register for a user account (“Account”) with us. If you decide to register an Account with Mai’Love Jones, LLC, you will provide us certain information to create and access your Account. You agree to provide accurate, complete, and current information about yourself during Account registration and at all other times, including, without limitation, when you place an order. You agree to update all information provided to Mai’Love Jones, LLC or requested by us if, and as soon as, such information changes and before you make any product purchase. You agree to keep your log-in information confidential and not to authorize any third party to use your Account. You agree that you will not solicit, collect, or use the login credentials of other individuals, and you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use. Mai’Love Jones, LLC prohibits the creation of, and you agree that you will not create, an Account for anyone other than yourself. Mai’Love Jones, LLC will not be liable for any loss or damage that results from the unauthorized use of your Account, either with or without your knowledge. You are fully responsible for your failure to safeguard information or for permitting any other person to access or use your Account, and you agree that Mai’Love Jones, LLC may attribute all use of your Account to you. You agree to notify Mai’Love Jones, LLC immediately via the Contact Us Form if you suspect any unauthorized use of your Account or any other breach of security. You may not sell or otherwise transfer your Account. Mai’Love Jones, LLC has the right to cancel or suspend your registration for any reason or for no reason at any time, as determined in Mai’Love Jones, LLC's sole discretion.

 

6. OWNERSHIP OF MATERIAL ON OUR WEBSITE

 

All trademarks, service marks, trade names, logos, copyright, and other intellectual property rights on our Website and its contents, features, and functionality are either owned by Mai’Love Jones, LLC or licensed to Mai’Love Jones, LLC. All such rights are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property and proprietary rights laws, and all rights are reserved. Any use of the Website and its contents, other than as specifically authorized herein, is strictly prohibited. Any rights not expressly granted herein are reserved by Mai’Love Jones, LLC.

 

The trademarks, service marks, trade names, logos, and other branding owned by third parties and used or displayed on or via our Website (collectively, “Third Party Marks”) may be trademarks of their respective owners, who may or may not endorse or be affiliated with or connected with Mai’Love Jones, LLC. Except as expressly provided in these Terms, or in terms provided by the owner of a Third Party Mark, nothing in these Terms or on or via the Website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of Mai’Love Jones, LLC's or any Third Party Marks that are used or displayed on the Website, without the respective owner’s prior written permission, in each instance. All goodwill generated from the use of Mai’Love Jones, LLC's trademarks will benefit Mai’Love Jones, LLC exclusively.

 

7. RELIANCE ON INFORMATION AND CONTENT

 

Our Website is made available to you to provide general information about Mai’Love Jones, LLC, our business, and any products or services that we offer from time to time. We do not warrant the accuracy, completeness, or usefulness of this information. This Website may include content provided by third parties, including materials provided by other users and third-party licensors, syndicators, aggregators, and/or reporting services. All statements and/or opinions expressed in these materials, and all articles and responses to questions and other content, other than the content provided by Mai’Love Jones, LLC, are solely the opinions and the responsibility of the person or entity providing those materials. These materials do not necessarily reflect Mai’Love Jones, LLC's opinion. Mai’Love Jones, LLC is not responsible, or liable to you or any third party, for the content or accuracy of any materials provided by any third parties.

 

The content on our Website is not intended to be construed as advice. Any reliance you place on such information is strictly at your own risk. Mai’Love Jones, LLC disclaims all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Website, or by anyone who may be informed of any of its contents.

 

8. CONTENT ON OUR WEBSITE

 

The content on our Website is provided for your personal, private, and non-commercial use only. You may print or share the content from our Website for lawful personal, private, and non-commercial purposes. You may not otherwise extract, reproduce, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit, or distribute the content of our Website without Mai’Love Jones, LLC's prior written consent, except as follows:

 

  • Your computer may temporarily store copies of such materials in RAM incidental to your accessing and viewing those materials.

  • You may store files that are automatically cached by your Web browser for display enhancement purposes.

  • You may print or download one copy of a reasonable number of pages of the Website for your own personal, non-commercial use and not for further reproduction, publication, or distribution.

  • If Mai’Love Jones, LLC provides desktop, mobile, or other applications for download, you may download a single copy to your computer or mobile device solely for your own personal, non-commercial use, provided you agree to be bound by Mai’Love Jones, LLC's end-user license agreement for such applications.

You must not:

 

  • Modify copies of any materials from this Website.

  • Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.

  • Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from this site.

  • Access or use for any commercial purposes any part of the Website or any services or materials available through the Website.

If you print, copy, modify, download, or otherwise use or provide any other person with access to any part of the Website in breach of these Terms, your right to use the Website will stop immediately, and you must, at Mai’Love Jones, LLC's option, return or destroy any copies of the materials you have made. No right, title, or interest in or to the Website or any content on the Website is transferred to you, and all rights not expressly granted are reserved by Mai’Love Jones, LLC. Any use of the Website not expressly permitted by these Terms is a breach of these Terms and may violate copyright, trademark, and other laws.

 

9. PROHIBITED USES OF MAI’LOVE JONES, LLC WEBSITE

 

You must not, without the prior written consent of Mai’Love Jones, LLC, access, interfere with, damage, or disrupt in any way the Mai’Love Jones, LLC Website or any part of it, Mai’Love Jones, LLC systems, any of Mai’Love Jones, LLC hardware or equipment, or any networks on which the Mai’Love Jones, LLC Website is hosted, any software that Mai’Love Jones, LLC uses to create or modify the Website, or to make the Website available to you, or any hardware, equipment, network, server, software, or technology owned or operated by Mai’Love Jones, LLC or any third party.

 

You must use the Mai’Love Jones, LLC Website for lawful purposes only and in accordance with these Terms. You must not use the Mai’Love Jones, LLC Website:

 

  • for any purpose that is unlawful or that breaches any applicable laws or regulations, whether local, national, or international;

  • for any fraudulent purposes whatsoever;

  • to conduct any unsolicited or unauthorized advertising or direct or indirect marketing to anyone by any means, or to otherwise spam, communicate with, or market to anyone any goods, services, or business not authorized by Mai’Love Jones, LLC;

  • to upload, host, or transmit any viruses, malware, adware, spyware, worms, Trojan horses, keystroke loggers, spyware, logic bombs, time bombs, or any other harmful programs or code which could adversely affect the use or operation of the Mai’Love Jones, LLC Website, Mai’Love Jones, LLC hardware or systems, or the computers, tablets, phones, or other devices of any users or other third parties, or to upload any content or materials containing any such content;

  • to communicate with, exploit, harm, or attempt to harm minors in any way;

  • to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Mai’Love Jones, LLC Website, or which, as determined by Mai’Love Jones, LLC, may harm Mai’Love Jones, LLC or users of the Mai’Love Jones, LLC Website, or expose them to liability; or

  • in any way or for any purpose that breaches these Terms or the terms of any of the documents these Terms refer to.

 

Additionally, you agree not to:

 

  • Use the Mai’Love Jones, LLC Website in any manner that could disable, overburden, damage, or impair the site or interfere with any other party's use of the Mai’Love Jones, LLC Website, including their ability to engage in real-time activities through the Website.

  • Use any robot, spider, or other automatic device, process, or means to access the Mai’Love Jones, LLC Website for any purpose, including monitoring or copying any of the material on the Website.

  • Use any manual process to monitor or copy any of the material on the Mai’Love Jones, LLC Website, or for any other purpose not expressly authorized in these Terms, without the prior written consent of Mai’Love Jones, LLC.

  • Use any device, software, or routine that interferes with the proper working of the Mai’Love Jones, LLC Website.

  • Introduce any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.

  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of the Mai’Love Jones, LLC Website, the server on which the Mai’Love Jones, LLC Website is stored, or any server, computer, or database connected to the Mai’Love Jones, LLC Website.

  • Attack the Mai’Love Jones, LLC Website via a denial-of-service attack or a distributed denial-of-service attack.

  • Otherwise attempt to interfere with the proper working of the Mai’Love Jones, LLC Website.

 

10. GEOGRAPHIC RESTRICTIONS

 

The Mai’Love Jones, LLC Website is provided for users in the United States. Although it may be possible to access the Mai’Love Jones, LLC Website from other countries, Mai’Love Jones, LLC makes no representation that the Mai’Love Jones, LLC Website is compliant with any legal requirements in force in any jurisdiction other than the United States, or that the content available on the Mai’Love Jones, LLC Website will be appropriate for users in other countries or states. If you access the Mai’Love Jones, LLC Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

 

11. LINKS TO OTHER WEBSITES

 

Links to third-party content or websites may appear on the Mai’Love Jones, LLC Website from time to time. If the Mai’Love Jones, LLC Website contains links to other sites and resources provided by third parties, these links are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. Mai’Love Jones, LLC is not responsible for the content of any websites accessible via any link(s) on the Mai’Love Jones, LLC Website (“Linked Sites”). Mai’Love Jones, LLC does not endorse or sponsor any Linked Sites or the information, products, or services contained on any Linked Sites. Linked Sites are governed by their own terms of use and privacy policies. You may need to use or obtain additional products or services in order to use the Linked Sites, such as a mobile device, internet access, and a data connection. You must obtain or use these products or services separately and pay all associated charges (including for internet access or other data transmission). All content on Linked Sites is outside of Mai’Love Jones, LLC's control, and Mai’Love Jones, LLC does not represent or warrant that such content is related to Mai’Love Jones, LLC or the Mai’Love Jones, LLC Website, suitable or appropriate for use or viewing, lawful, or accurate.

 

12. CALLS AND/OR TEXT MESSAGES

 

By providing Mai’Love Jones, LLC with your phone number (including as part of your Account), you agree to receive text messages and/or calls from Mai’Love Jones, LLC and/or our agents/affiliates, including via automated means, including via Automatic Telephone Dialing System and/or artificial or prerecorded voice, for any purpose, including but not limited to marketing and service-related messages. You do not need to provide such consent as a condition of receipt of any good or service; in which case, do not provide Mai’Love Jones, LLC your phone number. You may opt-out at any time.

 

Message and data rates may apply. The frequency of calls/text messages that Mai’Love Jones, LLC sends to you depends on your transactions with Mai’Love Jones, LLC. Any charges are billed by and payable to your wireless service provider. Please contact your wireless service provider for pricing plans and details. Text message services are provided on an “as is” basis and may not be available in all areas at all times. Each text message will provide you instructions on how to opt-out. In response to any request to opt-out, you may receive a message confirming you have opted-out.

 

13. PRODUCT PURCHASES BY MAI’LOVE JONES, LLC

 

Please select your country of delivery and your preferred currency for payment before browsing to ensure the correct information is displayed on the screen.

 

To place an order for products on the Mai’Love Jones, LLC Website, you should press the ‘pay now’ button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Mai’Love Jones, LLC Website.

 

At the checkout, you will be given an opportunity to review your order, including the country of delivery, to make any amendments prior to placing an order.

 

You will receive an order confirmation email detailing the products you have ordered. This email does not constitute our acceptance of your order. Order acceptance will take place on the dispatch of your products ordered.

 

If we are unable to accept your order, we will inform you of this via email and will not charge you for the product. If we have taken payment prior to non-acceptance of your order, then we will refund you, but please note that it can take up to 7 business days for the bank to transfer the funds to you. Non-acceptance of an order may be because:

 

  • The product is out of stock;

  • We were unable to authorize your payment or your billing information is not verifiable;

  • Because of unexpected limits on our resources which we could not reasonably plan for;

  • An error in the price or description of the product;

  • In our sole discretion, the order appears to be placed by dealers, resellers, or distributors or otherwise appears fraudulent;

  • Your order is flagged by our security systems as an unusual order or an order susceptible to fraud;

  • We could not deliver to the address provided by you; or

  • Due to an event outside of our control (as further set forth herein).

We will assign an order number to your order. It will help us if you can tell us the order number whenever you contact us about your order. The transaction will be concluded in English.

 

The Mai’Love Jones, LLC Website is intended solely for Mai’Love Jones, LLC to sell Mai’Love Jones, LLC products direct to end consumers, and therefore the purchase of products for resale is strictly prohibited. Purchase for resale means the purchase of a Mai’Love Jones, LLC product by someone who resells or intends to resell the Mai’Love Jones, LLC product to others (consumers, businesses, or any third party). If Mai’Love Jones, LLC believes you are involved in the purchase for resale, Mai’Love Jones, LLC reserves the right to take any action against you, including, without limitation, to restrict sales to you, cancel your orders, and/or suspend or close your Account.

 

14. CHANGING YOUR ORDER

 

Due to the nature and speed involved with the Mai’Love Jones, LLC fulfillment process, once your order has been placed and payment processed, we will be unable to change the details of your order (such as delivery address, product types, or quantity). This, in no way, affects your legal right to cancel, as provided herein. If you have any questions, please contact our customer services team at the Contact Us Form.

 

If the products you ordered have already been collected for delivery from our warehouse, we are unable to cancel your order. For unwanted products, you’ll need to follow our cancellation procedure set forth herein, and if you would like to add products to an order, you will need to place a new order.

 

15. OUR PRODUCTS

 

All orders are subject to acceptance and availability, which may vary depending on the shipping destination. Each product purchased is sold subject to its product description. We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the Mai’Love Jones, LLC Website are correct; however, we cannot guarantee the Website’s accuracy, and we may, on occasion, make inadvertent typographical errors, inaccuracies, or omissions related to pricing and availability. We reserve the right to correct any errors, inaccuracies, or omissions at any time and to cancel any orders arising from such occurrences.

 

The images of the products on our Mai’Love Jones, LLC Website are for illustrative purposes only. Your product and its packaging may vary slightly from its advertised images on the Website, as a result of your device’s display of color.

 

If you have any questions or complaints about any product, please contact our customer service team at the Contact Us Form.

 

16. DELIVERY

Introduction

  • For any sales and deliveries to addresses inside the United States (comprising its 50 States and the Federal District of Columbia) (“U.S. Orders”), Mai’Love Jones, LLC will act as your seller on-record. We reserve the right to at any time make changes to the geographical scope of the term U.S. Orders, to – for example – include or exclude any U.S. territories, commonwealths, (freely associated) States, or other areas related to the U.S.

 

General Provisions Applicable to Any Order by Mai’Love Jones, LLC

 

  • The list of countries that Mai’Love Jones, LLC currently delivers to will be displayed during the check-out process. Delivery lead times will vary according to the destination and will be confirmed to you once the product is shipped.

  • Shipping and delivery dates are estimates only and cannot be guaranteed. Mai’Love Jones, LLC is not liable for any delays in shipments. If we are unable to ship products within the time specified or thirty (30) days of a properly completed order, we may request your consent to a delay in shipping. Absent this consent, we will cancel your order and provide a refund, including shipping fees, within seven (7) working days.

  • It is your responsibility to provide us with complete and accurate delivery address information. Mai’Love Jones, LLC will not be liable if you supply us with incomplete or inaccurate information.

  • You will pay all shipping and handling charges specified during the ordering process. Shipping and handling charges are reimbursement for the costs incurred in the processing, handling, packing, shipping, and delivery of your order. The costs of delivery will be as displayed to you on our Mai’Love Jones, LLC Website before you finalize your order; please check these carefully, as you consent to this charge when you submit your order.

 

U.S. Orders

 

  • When your product is shipped from our warehouse, we will send you a dispatch confirmation email. Please note that products may arrive in separate parcels and may require a signature. The estimated delivery time will be confirmed to you in your dispatch confirmation email. If we do not meet this delivery time, you are entitled to cancel your order by emailing us. We may contact you to offer an alternative solution to reimbursement and re-delivery of your products. In the absence of your consent for an alternative, we will refund all amounts paid, including shipping fees, within fourteen (14) working days after the date on which your order is terminated for non-delivery.

  • A product will be your responsibility from the time we deliver the product to the address you gave us. The risk of loss and title for products purchased pass to you upon delivery.

 

17. RIGHT TO CANCEL; NO RETURNS; REFUNDS

All sales made by Mai’Love Jones, LLC are final, non-cancellable, and non-refundable, except as specified under Section 16 and this Section 17. Mai’Love Jones, LLC does not accept returns of products.

 

You are entitled to a refund only in the event that the product arrives damaged. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded. To request a refund, you must contact the Mai’Love Jones, LLC customer service team by writing to us at Contact Us Form within forty-eight (48) hours of delivery. We may request photos of the product and a copy of your confirmation email.

 

Any refunds will be issued based on the original form of payment. If you paid via bank transfer, you need to provide this information to our customer service staff when you initiate the return so that we can refund the money directly to your account.

 

For any requests for a refund, you must contact the Mai’Love Jones, LLC customer service team by writing to us at Contact Us Form, including details of: your name; your geographical address; the order number and reason for the request; your phone number; and your email address.

 

18. OUR ONLINE STORE

Our online store is hosted on Wix Inc. (“Wix”) as our e-commerce platform. This platform enables us to present and sell our products to you effectively. Wix processes your order requests and payments; for more details on payments, please refer to Section 19 below. Your data is securely stored through Wix's data storage, databases, and the general Wix application. All data is stored on secure servers behind firewalls. For more information, please review our Privacy Policy. Additionally, we recommend reading Wix's Privacy Policy for a comprehensive understanding of data handling and security.

19. PRICE AND PAYMENT

Product prices shown on the Website are in U.S. Dollars and are valid in the United States and select international locations. Prices may change, excluding shipping and handling costs and sales taxes. You're responsible for local taxes, import duties, and clearance fees.

We accept various payment methods, including Afterpay, Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay, and Shop Pay. Payments are processed securely through Wix, our hosting platform.

Full payment is due when placing an order, charged upon pressing 'Pay Now' at checkout. By ordering, you authorize us and Wix to verify your information, including credit card details, to authenticate your identity.

You warrant that provided credit card information is accurate, you're authorized to use it, and incurred charges will be honored by your credit card company.

20. SUBSCRIPTION PROGRAM

Mai’Love Jones, LLC offers you the chance to purchase Subscription Products, delivered automatically at set intervals. Before completing your order, details about subscription options and terms will be clearly communicated. For queries, contact our customer service here.

Please note, Subscription Products are available only for U.S. Orders.

By purchasing a Subscription Product, you agree:

  • To automatic renewals until you cancel.

  • To pay the disclosed Subscription Program Fees.

  • We may use a third-party payment vendor.

  • You authorize Mai’Love Jones, LLC to charge your payment method.

Your right to receive Subscription Products depends on timely payment. Failure to pay may result in suspension or termination of your Subscription Program.

We may change fees with notice.

Cancellation of Subscription Program

You can cancel anytime, unless a minimum subscription period applies. To cancel, contact us here. Upon cancellation:

  • Your Subscription Program ends immediately.

  • Any scheduled but unshipped Replenishments are canceled.

  • Any authorization to charge your payment method is terminated, except for Replenishments shipped before cancellation, which will be charged accordingly.

 

21. PRODUCT RESTRICTIONS

We may be unable to deliver certain products due to legal or other restrictions. We're not liable for products restricted from sale or delivery. If restrictions arise after your order, we'll promptly notify you.

 

22. DISCOUNT CODES

One discount code per order. Adding multiple codes may lead to order rejection or cancellation. Follow the terms of the issued discount code, including eligibility and maximum order value. In case of conflict with these Terms, promotion terms prevail.

23. DELAY AND EVENTS BEYOND OUR CONTROL

We will not be responsible to you for any delay or failure to comply with our obligations under these terms and conditions if the delay or failure arises from any cause beyond our reasonable control. If our supply of the products is delayed by an event outside our control then we will contact you to let you know. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received. Nothing in this section limits your statutory rights or rights under Section 16.

24. ARBITRATION

You agree that any and all claims arising from or relating to these Terms or any good or service provided by Mai’Love Jones LLC, doing business as Mai’Love Jones, shall be subject to binding arbitration under the Federal Arbitration Act ("FAA"). This includes claims based on contract, tort, equity, statute, or otherwise, as well as claims regarding the scope and enforceability of this provision. It covers all claims by or against you, Mai’Love Jones LLC, and/or others providing or receiving any product or service related to these Terms or your purchase(s) or transaction(s) with Mai’Love Jones. However, at the election of any party, any claims subject to the jurisdiction of a small claims court are not required to be arbitrated; nor are claims for injunctive relief to protect intellectual property rights.

A single arbitrator shall decide all claims and shall render a final, written decision. You may choose the American Arbitration Association (“AAA”), JAMS, or another similar arbitration service provider acceptable to Mai’Love Jones LLC to administer the arbitration. Consistent with the FAA, the appropriate AAA rules, JAMS rules, or other service provider rules shall apply, as determined by the arbitrator. For AAA and JAMS, these rules are found at www.adr.org and www.jamsadr.com.

Each party to the arbitration shall pay his, her, or its own costs of arbitration, unless otherwise required by the relevant arbitration rules. If you cannot afford your arbitration costs, you may apply for a waiver under the relevant rules.

The parties waive any right to bring representative claims on behalf of a class of individuals or entities or on behalf of the general public (the “class action waiver”). The arbitration provision may be severed or modified if necessary to render it enforceable. For example, if a California court determines that this class action waiver is not enforceable to the extent it prohibits any right to public injunctive relief, if any, all other claims subject to arbitration shall be arbitrated under this provision, with a court to decide any claim for public injunctive relief.

GENERAL

If any provision of these Terms is determined by a court of competent jurisdiction to be illegal, invalid, or unenforceable, the remaining provisions of these Terms will remain in full force and effect. You and Mai’Love Jones intend that the provisions of these Terms be enforced to the fullest extent permitted by applicable law. Accordingly, you and Mai’Love Jones agree that if any provision is deemed unenforceable, where possible, it will be modified to the extent necessary to make it enforceable, which may include its deletion.

Section titles are only for convenience and have no legal or contractual significance. Any list of examples following "including" or "e.g.," is illustrative and not exhaustive, unless qualified by terms like "only" or "solely”. Mai’Love Jones may assign these Terms, in whole or in part, at any time, with or without notice to you. You may not assign, transfer, or sublicense your rights, if any, in your Account, to the Website, or under these Terms.

No waiver by Mai’Love Jones shall be construed as a waiver of any proceeding or succeeding breach of any provision. These Terms (including any incorporated terms or policies) constitute the entire agreement between you and Mai’Love Jones with respect to your Account, the Website, and your transaction for the purchase of products.

Both you and Mai’Love Jones warrant to each other that, in entering these Terms, neither Mai’Love Jones nor you have relied on or will have any right or remedy based upon any statement, representation, warranty, or assurance other than those expressly stated in these Terms. The preceding sentence will not limit or exclude any liability that cannot be limited or excluded under applicable law. No one other than you and Mai’Love Jones, or Mai’Love Jones’ successors and permitted assigns, will have any right to enforce any of these Terms.

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