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Orders are packed and shipped Monday-Friday only. Most orders are processed and shipped within 1-3 business days, however, during periods of high demand such as sales and collection releases please allow up to 5-7 business days for your package to be processed and shipped. Orders placed on the weekend and holidays are processed on the next business day.


All sales are final. We do not offer refunds or exchanges, nor do we allow cancellations or returns. MAI’LOVE JONES reserves the right to refuse any return at any time.


We apologize that you received a damaged item. Please complete the contact us form and include a photo of your damaged item within 48 hours of receiving your product. Our customer service team will review it and get back to you.


Please review ingredients on all products to avoid allergy issues. Before indulging in the luxurious experience of Mai'Love Jones, we recommend conducting a patch test. Your well-being is paramount, and this simple allergy test can help to ensure your skin's harmony with our carefully crafted products. Thank you for prioritizing your health and delighting in the journey of self-care with us.

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